Eligibility for Refunds
At PRO365, customer satisfaction is our priority. Refund requests may be considered for eligible products if they meet the conditions outlined in this policy.
To qualify, the product should be returned in its original condition, including all accessories, manuals, and packaging, and must not show signs of misuse, damage, or unauthorized modifications.
Non-Refundable Items
Certain products may not be eligible for refunds due to hygiene reasons, customization, digital nature, or other product-specific restrictions. Items that have been used extensively, damaged after delivery, or returned without their original packaging may also be ineligible. Customers are encouraged to review the product description before placing an order.
Refund Request Process
If you wish to request a refund, please contact our customer support team with your order details and the reason for the request. Our team will review the request and may ask for additional information or supporting images to assess the issue.
Once verified, we will guide you through the next steps of the refund process.
Refund Approval and Processing
After the returned product has been received and inspected, we will notify you regarding the status of your refund request.
If approved, the refund will be processed using the original payment method or another suitable option, depending on the payment channel used.
Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please notify us as soon as possible with clear photographs and relevant order details. We will investigate the issue promptly and, where applicable, offer a suitable resolution such as a replacement, exchange, or refund.
Contact Us for Assistance
If you have any questions regarding our Refund Policy or require assistance with a refund request, our customer support team is here to help. You can reach us through our official contact channels, and we will make every effort to resolve your concerns in a fair, transparent, and timely manner.